I begin with the decision or problem the institution needs to address.
That means understanding the existing arrangements, the assumptions supporting them, the constraints on implementation and the consequences of leaving the problem unresolved.
Depending on the engagement, the work may involve diagnosis, strategy development, operating-model design, institutional governance or implementation support.
The appropriate scope is agreed before detailed work begins.
Diagnosis
Examine institutional strategy, structural operating-model misfit, governance, accountability, decision rights and organisational capabilities.
Redesign
Develop options for structures, capabilities and board and executive decision-making, making trade-offs explicit.
Execution Support
Support implementation and transition as existing arrangements change and new capabilities become operational.
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